1. Introduction

We’re glad to welcome you to our Site (www.wevia.co). Wevia is the trading name for Wevia Sdn Bhd, being headquartered at 15-10, 2, Lorong Binjai, 50450 Kuala Lumpur, Malaysia and having a registration number of 202301046531 (1540445T).

Wevia owns and operates this Site. The terms “we,” “us,” “Wevia,” and “our” refer to Wevia Sdn Bhd throughout the Site. We provide you, the user, with this website, including all information, tools, and services available through the Site, on the condition that you accept all of the terms, conditions, policies, and notices indicated here.

By accessing our site, you (“User” or “Client”) agree to be governed by the following terms and conditions/terms of service (“Terms” or “Terms and Conditions”), and any terms and policies linked herein and/or accessible by hyperlink. These Terms apply to all site users, including browsers, crawlers, clients, automated systems, and/or content contributors, without limitation.

Please read these Terms carefully, as they contain important information about your legal rights, obligations, and any limitations or exclusions that may apply to your use of our services.

By ordering services through this website, you represent and warrant that:

• You are of legal age and have the legal capacity to enter into a binding agreement;
• You have read, understood, and agree to be bound by these Terms and Conditions; and
• If you are acting on behalf of a company, organization, or other legal entity, you have the authority to bind that entity to these Terms and Conditions.

You may not purchase or access services through this website if:

(a) You do not agree to these Terms and Conditions;

(b) You are under eighteen (18) years of age or otherwise lack the legal capacity to enter into a binding contract with Wevia Sdn Bhd; or

(c) Applicable laws prohibit you from accessing, using, or receiving services from this website.

We may update this agreement. By continuing use of the Site and Services, you accept the update in its entirety. Please check the “Terms of Service” page at wevia.co/terms every time you visit the site so you are aware of any updates.

2. Privacy Policy

Your privacy is important to us. Our collection, use, storage, disclosure, and protection of personal information are governed by our Privacy Policy, which is available at wevia.co/privacy-policy.

By accessing or using our Services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, processing, storage, and use of your personal information as described therein.

Our Privacy Policy explains, among other things:

• The types of personal information we collect;
• How and why we collect and use your information;
• How we store, protect, and retain your information;
• When and with whom we may share your information;
• Your rights regarding your personal information; and
• How you may contact us regarding privacy-related matters.

We may update our Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or service offerings. Any updates will be posted on our website, and the revised policy will become effective upon publication unless otherwise stated.

If you do not agree with our Privacy Policy, you should not access or use our Services.

3. The Services 

3a. Definition and Scope. We provide creative and design-related services, including but not limited to graphic design, branding, illustration, website design, presentation design, marketing collateral, creative consulting, and other services described on our website or in a separate service agreement, proposal, subscription plan, or statement of work (collectively, the “Services”).

The scope, deliverables, turnaround times, revisions, and other service-specific terms may vary depending on the subscription plan, team capacity, proposal, or agreement selected by the Client. We reserve the right to modify, improve, suspend, or discontinue any aspect of the Services at any time.

3b. Subscription Services and Capacity. Subscription plans provide access to Wevia’s creative resources, expertise, and production capacity during the applicable subscription period. While Wevia may describe certain plans as “unlimited” or similar, all Services remain subject to reasonable usage, project complexity, available team capacity, scheduling constraints, and operational requirements.

Turnaround times are estimates only and may vary depending on project scope, revision requests, Client responsiveness, project queue, and team workload. Wevia reserves the right to prioritize, schedule, defer, or limit requests as reasonably necessary to maintain service quality and equitable access to Services among all clients.

Subscription fees provide access to Services during the applicable subscription period and do not create any entitlement to unused hours, unused capacity, credits, refunds, carry-forward balances, or future service allocations unless expressly stated otherwise in writing.

3c. Client Review and Approval Responsibilities. The Client is solely responsible for reviewing and approving all deliverables before publication, distribution, manufacture, implementation, or public use. Wevia shall not be responsible for verifying the legal accuracy, spelling or grammatical correctness, factual accuracy, regulatory compliance, trademark availability, intellectual property clearance, accessibility compliance, or suitability of any deliverable for the Client’s intended use.

The Client acknowledges that all final approval decisions are made at the Client’s discretion and risk.

3d. Independent Contractor Relationship. Nothing in these Terms shall be construed as creating a partnership, joint venture, employment relationship, agency relationship, fiduciary relationship, or other similar relationship between the parties. Wevia performs the Services as an independent contractor.

3e. Revision Requests and Scope Management. Wevia’s Services include reasonable revisions consistent with the scope and intent of the applicable request. Wevia may reasonably limit, defer, or reject revision requests that are repetitive, duplicative, abusive, materially alter the originally requested scope, constitute a new request, or otherwise exceed the intended scope of the applicable subscription plan.

Where a revision request substantially changes the direction, objectives, requirements, or scope of a project, Wevia may require that such request be submitted as a new project or request.

3f. Client Delays and Inactivity. The Client acknowledges that timely feedback, approvals, and provision of information are necessary for the efficient delivery of Services.

Delays caused by the Client, including delayed feedback, delayed approvals, failure to provide requested materials, inactivity, or unresponsiveness, shall not constitute a breach of these Terms by Wevia and may affect estimated turnaround times, project scheduling, and delivery timelines.

3g. Deliverable Acceptance. A deliverable shall be deemed accepted upon the earliest of:

• the Client’s written approval;
• the Client’s publication, implementation, production, distribution, or use of the deliverable;
• the Client’s request for subsequent work based upon the deliverable; or
• the Client’s failure to provide revision requests or objections within fourteen (14) days after delivery.

Upon acceptance, the deliverable shall be considered final for purposes of ownership, delivery, and project completion.

4. Use of the Services

You may use the Services only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Services in any manner that violates applicable laws or regulations;
• Submit content that infringes upon the intellectual property rights of others;
• Upload malicious code, malware, or harmful content;
• Attempt to interfere with the operation or security of our systems;
• Misrepresent your identity or authority to engage our Services.

You remain solely responsible for all information, content, files, instructions, and materials you provide to Wevia.

5. Use of Licensed Content

5a. Definition. Certain deliverables may incorporate fonts, stock photography, illustrations, software, plugins, templates, or other third-party licensed materials (“Licensed Content”).

5b. Ownership. Unless otherwise expressly stated, ownership of such Licensed Content remains with the applicable rights holder and is subject to the terms of the applicable license.

5c. Client Responsibility. Client is responsible for complying with any restrictions applicable to Licensed Content and for obtaining any extended, commercial, enterprise, or other licenses required for its intended use where such licenses are not expressly included by Wevia. Wevia makes no representation that Licensed Content may be freely modified, transferred, sublicensed, or redistributed beyond the scope of the applicable license.

Except as expressly permitted by Wevia, the Client agrees not to, directly or indirectly, stockpile, sell, lease, sublicense, distribute, copy, reproduce, republish, reverse engineer, download, data mine, or modify any Licensed Content made available during use of the Services.

To the extent that we license the Licensed Content from any third party, including but not limited to Adobe Stock, you agree to comply with the relevant third-party license, which, as applicable, include the Adobe Stock General Terms and Product Specific Licensing Terms as https://www.adobe.com/legal/terms/enterprise-licensing.html. For clarity, such license terms are separate from and in addition to (and do not supersede or replace) Wevia’s Terms of Service, which will continue to apply in full force and effect.

6. Intellectual Property

6a. Transfer of Ownership. Subject to these Terms, the Client shall own all right, title, and interest in the final deliverables specifically approved and delivered by Wevia for the Client’s use, excluding any Retained Materials and Licensed Content.

6b. Retained Materials. For purposes of these Terms, “Retained Materials” means all preliminary works, drafts, concepts, sketches, wireframes, layouts, mockups, proposals, creative directions, design explorations, templates, frameworks, component libraries, prompt libraries, automation workflows, AI-generated assets, design systems, methodologies, software tools, internal processes, know-how, and any derivative works thereof, whether or not incorporated into a final deliverable.

All right, title, and interest in such Retained Materials shall remain the exclusive property of Wevia.

Wevia shall have the unrestricted right to reuse, modify, adapt, commercialize, license, sell, publish, distribute, or otherwise exploit Retained Materials for any lawful purpose, provided that Wevia does not disclose the Client’s Confidential Information or use the Client’s trademarks, proprietary content, trade secrets, or other identifying materials without the Client’s prior written consent.

The Client shall have no ownership rights in any Retained Materials unless expressly agreed otherwise in writing.

For the avoidance of doubt, no ownership transfer shall apply to Wevia’s templates, methodologies, frameworks, component libraries, prompt libraries, automation workflows, design systems, reusable production assets, internal processes, software tools, know-how, or other Retained Materials, even where such materials are used, referenced, incorporated, or relied upon in connection with a final deliverable.

6c. Ownership Following Termination. Ownership rights granted to the Client in final approved deliverables shall survive the expiration, cancellation, suspension, or termination of the applicable subscription or Services. Subject to these Terms and any applicable third-party licenses, the Client shall retain ownership of all final approved deliverables delivered by Wevia prior to such expiration, cancellation, suspension, or termination.

For the avoidance of doubt, termination of the Services shall not transfer ownership of any Retained Materials, Licensed Content, or other intellectual property rights expressly reserved by Wevia under these Terms.

6d. Artificial Intelligence and Confidential Information. Wevia may utilize artificial intelligence, machine learning tools, automation platforms, and similar technologies in connection with the Services. While Wevia takes reasonable measures to review deliverables, the Client acknowledges that AI-assisted outputs may contain inaccuracies, omissions, similarities to third-party works, or other unintended results.

Wevia shall not intentionally use the Client’s Confidential Information to train publicly available artificial intelligence models without the Client’s prior written consent.

6e. Client Warranty of Customer Content. The Client warrants that it owns, controls, or otherwise possesses all necessary rights, licenses, permissions, and authorizations required to provide any information, data, files, trademarks, logos, images, text, software, or other materials supplied to Wevia in connection with the Services (“Customer Content”).

By submitting Customer Content to Wevia, the Client grants Wevia a worldwide, royalty-free, non-exclusive license to access, reproduce, modify, adapt, store, transmit, and otherwise use such Customer Content solely for the purpose of providing the Services.

The Client shall indemnify, defend, and hold harmless Wevia, its directors, officers, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, costs, expenses, and reasonable legal fees arising from or relating to Customer Content, including any allegation that such Customer Content infringes intellectual property rights, privacy rights, publicity rights, contractual rights, or any other rights of a third party.

7. Fees 

Fees for the Services shall be as specified on our website, subscription plan, proposal, quotation, invoice, or other written agreement.

All fees are quoted exclusive of taxes unless expressly stated otherwise.

Payments are due in accordance with the payment terms stated on the applicable invoice. Failure to make timely payment may result in suspension or termination of Services.

Wevia reserves the right to modify its pricing within seven (7) day’s prior notice. Any pricing changes shall not affect Services already paid for during an active subscription period.

The Client shall reimburse Wevia for all reasonable costs incurred in collecting overdue amounts, including legal fees, arbitration costs, collection agency fees, court costs, and administrative expenses.

8. Refund Policy

Client satisfaction is important to Wevia. Subject to the terms below, Wevia offers the following refund policy for subscription Services:

8a. No Work Completed. If the Client requests cancellation before any work has been commenced or any deliverable has been provided by Wevia, the Client shall be entitled to a full refund of all subscription fees paid for the applicable subscription period.

8b. First 30 Days. If the Client cancels within the first thirty (30) calendar days following the commencement of a new subscription and Wevia has provided at least one deliverable for review, the Client may be entitled to a pro-rated refund of the subscription fees paid for the applicable subscription period.

In calculating any refund, Wevia reserves the right to deduct:

• the reasonable value of Services performed prior to cancellation;
• third-party costs incurred on behalf of the Client;
• stock asset licenses, software licenses, fonts, plugins, and other non-refundable expenses; and
• any amounts otherwise owed by the Client under these Terms.

The remaining balance, if any, shall be refunded on a pro-rated basis according to the portion of the subscription period remaining as of the effective cancellation date.

8c. Refund Exclusions. No refunds shall be provided:

• More than thirty (30) days after the commencement of the subscription;
• For completed subscription periods;
• For third-party costs, software licenses, stock assets, fonts, plugins, or other non-refundable expenses incurred on behalf of the Client;
• Where prohibited by applicable law.

Nothing in this Section limits any rights that may be non-waivable under applicable consumer protection laws.

8d. Refund Procedure. To request a refund, the Client must submit a written cancellation request to Wevia at finance@wevia.co. Approved refunds will be processed using the original payment method where reasonably practicable.

9. Confidential Information 

Each party may receive confidential or proprietary information belonging to the other party.

Confidential Information includes business information, customer information, marketing strategies, technical information, pricing information, trade secrets, and any information designated as confidential or that would reasonably be understood to be confidential.

Each party agrees to:

• Use Confidential Information solely for purposes of performing or receiving the Services;
• Protect Confidential Information using reasonable care;
• Not disclose Confidential Information to third parties except as required by law or with prior written consent.

These obligations shall survive termination of the Services.

Confidential Information shall not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was lawfully known to the receiving party prior to disclosure; (c) is independently developed without use of the Confidential Information; or (d) is lawfully obtained from a third party without restriction on disclosure.

10. Publicity

Unless otherwise agreed in writing, Wevia may identify the Client as a customer and display completed work, project descriptions, company names, trademarks, logos, or screenshots of publicly released work in its portfolio, website, social media channels, marketing materials, presentations, and award submissions.

If the Client requires confidentiality regarding a project, the Client should notify Wevia in writing as early as reasonably practicable. Wevia may, in its sole discretion, honor reasonable confidentiality requests received after project commencement.

Wevia will not disclose Confidential Information pursuant to this clause.

The rights granted to Wevia under this Section shall survive termination of the Services unless otherwise agreed in writing by the parties.

11. Term and Termination

These Terms shall remain in effect while you access or use the Services.

Either party may terminate an ongoing subscription or service arrangement in accordance with any applicable service agreement, subscription plan, or statement of work.

Wevia may suspend or terminate access to the Services immediately if:

• You breach these Terms;
• You fail to pay fees when due;
• Your use of the Services poses legal, security, or operational risks.

Termination shall not affect accrued rights, payment obligations, intellectual property rights, confidentiality obligations, or any provisions intended to survive termination.

12. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, Wevia disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, or uninterrupted operation.

Wevia does not guarantee any specific business outcome, marketing performance, revenue increase, conversion improvement, or commercial success resulting from the use of the Services.

13. No Exclusivity

Wevia provides Services to multiple clients and industries. Nothing in these Terms restricts Wevia from providing services to competitors of the Client or from developing similar concepts, designs, strategies, workflows, or creative approaches for other clients, provided that Wevia does not disclose the Client’s Confidential Information.

14. Liability Waiver

To the fullest extent permitted by law, Wevia shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, goodwill, business opportunities, or data.

In no event shall Wevia’s aggregate liability arising from or relating to the Services exceed the total amount paid by the Client to Wevia during the three (3) months immediately preceding the event giving rise to the claim.

The limitations and exclusions of liability contained in these Terms shall apply regardless of the form of action, whether arising in contract, tort, negligence, strict liability, statute, equity, or otherwise, and regardless of whether a party has been advised of the possibility of such damages.

15. Indemnification

The Client agrees to indemnify, defend, and hold harmless Wevia, its directors, officers, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses arising out of or relating to:

• Your breach of these Terms;
• Your misuse of the Services;
• Content or materials provided by you;
• Allegations that your content infringes the rights of a third party;
• Violations of applicable laws or regulations.

The Client shall indemnify and hold harmless Wevia from any claims, losses, liabilities, damages, costs, or expenses arising from Customer Content supplied by the Client, including any claim that such Customer Content infringes intellectual property rights, privacy rights, publicity rights, or other rights of a third party.

The Client is solely responsible for reviewing, proofreading, and approving all deliverables for legal, regulatory, factual, and compliance requirements before publication or distribution.

16. Links to Third-Party Platforms

The Services or website may contain links to third-party websites, services, applications, or platforms.

Wevia does not own, control, endorse, or assume responsibility for any third-party platform. Accessing such platforms is at your own risk and subject to the terms and privacy policies of those third parties.

17. Intellectual Property Complaints

Wevia respects the intellectual property rights of others and expects its users and clients to do the same. If you believe that any content hosted, published, or made available through the Services infringes your intellectual property rights, you may submit a written notice containing sufficient details to identify the rights asserted, the allegedly infringing material, and your contact information. Wevia reserves the right to investigate such claims and take any action it deems appropriate, including removal of content or suspension of access to the Services.

18. Disputes Resolution and Choice of Forum

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

The parties shall first attempt in good faith to resolve any dispute through negotiation.

If a dispute cannot be resolved within thirty (30) days, the dispute shall be referred to arbitration administered by the Asian International Arbitration Centre (AIAC) in Kuala Lumpur, Malaysia in accordance with the AIAC Arbitration Rules then in force.

The arbitration shall be conducted in English by a single arbitrator. The arbitration award shall be final and binding upon the parties.

Nothing in this Section shall prevent either party from seeking interim, injunctive, equitable, or other emergency relief from the courts of Malaysia. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of Malaysia solely for purposes of obtaining such relief, while all other disputes shall remain subject to arbitration under this Section.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

20. Non-Waiver

Failure by Wevia to enforce any provision of these Terms shall not constitute a waiver of any right or provision.

Any waiver shall be effective only if made in writing and signed by an authorized representative of Wevia.

21. Force Majeure

Wevia shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, epidemics, government actions, labor disputes, utility failures, internet outages, cyberattacks, acts of war, terrorism, civil unrest, or failures of third-party service providers.

Performance shall be suspended for the duration of the force majeure event.

22. Entire Agreement

These Terms, together with our Privacy Policy, any applicable proposal, statement of work, subscription plan, order form, or other written agreement between the parties, constitute the entire agreement between the parties regarding the Services and supersede all prior discussions, understandings, representations, and agreements relating to the subject matter herein.

In the event of a conflict between these Terms and a separately executed written agreement, the separately executed written agreement shall prevail to the extent of the conflict.